Last updated: 3 July 2025
1. Who we are & how to contact us
The Grove Newcastle (“we”, “us”, “our”) operates the website https://www.thegrovenewcastle.co.uk.
For any privacy-related questions or data access requests, please contact us at: info@thegrovenewcastle.co.uk
2. What personal data we collect
- Information you provide: name, email address, phone number, event booking details, and any other information submitted through contact forms or event registration.
- Automatically collected: IP address, browser type, device details, pages visited, and usage data collected via cookies and analytics tools.
3. How we use your data
- To manage ticketing and event bookings.
- To respond to enquiries and provide customer support.
- To send you marketing communications and event updates (if you’ve opted in).
- To improve website performance and user experience.
- To prevent fraud and ensure website security.
4. Sharing your data with third parties
We may share your data with trusted service providers, such as payment processors, ticketing platforms, hosting companies, and analytics providers, as necessary to operate our business. We do not sell your personal data. We may also disclose data to comply with legal obligations or defend our legal rights.
5. Cookies and tracking
We use cookies to enhance site functionality, analyse traffic, and personalise content. Upon visiting our site, you may choose to accept or reject non-essential cookies. You can also manage cookie preferences through your browser settings.
6. Data storage & international transfers
Your data is stored securely within the UK or EEA. Where data is transferred outside these regions, we ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Booking and enquiry records may be retained for up to 3 years. Analytics data is typically retained for up to 12 months.
8. Your rights under GDPR/UK DPA
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data
- Restrict or object to data processing
- Receive your data in a portable format
- Withdraw consent at any time (if processing is based on consent)
To exercise any of these rights, please contact info@thegrovenewcastle.co.uk.
9. Children
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us to have it deleted.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in legal requirements or our business operations. The most recent version will always be available on this page with an updated “Last updated” date.
11. Complaints
If you are unhappy with how we handle your personal data, you can contact us directly or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.